SON Printer Replacement Project

• Departments and sponsored projects are no longer charged for printing/copying on managed devices. Some people may have noticed that these charges had not been hitting your budgets since we returned from Covid. We decided to continue with this approach and absorb these costs into the IT budget. Please be aware that printing and copying will still be monitored and this policy may be reconsidered if we see a significant increase in printing levels.

• New devices are all color capable, but default to black and white as well as double-sided printing.

• New devices are significantly faster than previous devices (60-65 pages/min).

• We have added a printer/copier near the elevators on the 4th floor.

• Additional updates and instructions will be posted here as/if needed.

It was our intent to automate the process as much as possible for all SON-managed Windows-based computers. Unfortunately, for Mac users and anyone using a personal machine onsite, the process will be more manual.

Please refer to this page with detailed instructions for connecting to the new devices. Faculty/Staff Printing Instructions

• The old printers appear on your computers as "SON-MP###" and the new printers will appear as "MP### on SON-Print." Once a new printer appears on your computer, the old one might remain for a period of time. Please discontinue using the old printer as soon as the new one appears.

• SecurePrint is now available on all devices. See the Help Desk if you need assistance with this.

• Printing on Ledger size paper (11x17) is only available on 3 devices. Those devices are MP002 (S420A), MP007 (S320), MP008 (N530P)

• There appears to be a problem when using Google Chrome’s print dialogue that causes the printer to output “garbage” pages with random characters. We have also observed a problem where the page you are trying to print is scaled down only printing on about a quarter of an 8.5”x11” sheet of paper. Oddly, the solution to each of these issues is the exact opposite of the other. If the “garbage” issue occurs, set the value detailed below to 300dpi. If the small scaled down page issue occurs, set the value to 600dpi. To adjust this setting, expand the “More settings” option in Chrome’s print dialogue. Then change the Quality setting accordingly.
  
  

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The new devices utilize the “tap” (RFID) capability of our JHMI badges rather than the magnetic stripe used to access the old devices. Logging into the devices with your badge is required for making copies and to release jobs sent using the Secure Print option. Many older JHMI badges have the RFID symbol on the back of the card, but it doesn’t actually work. If this is the case for you, then you will need to go across the street to the Badge Office at the hospital and get a new badge. Just tell them that the RFID feature doesn’t work and they will issue a replacement. The Badge Office is in Room 108. From the Wolfe St entrance make a right after you enter.

Very Important – If you obtain a new badge, you will also have a new badge number and you will need to inform both Campus Ops and IT of the new number. You building and copier access will not work until the number is updated in those systems.  You can use this link to quickly create and send an email to update us. Just add your JHED ID and new badge#.

Q: How do I know whether or not RFID works on my badge?

A: Simply place you badge on the reader at any copier. It should beep and log you in to the device. If it does nothing, you will need a new badge.

Q: What if I need to make a copy on one of the new devices and have not yet had a chance to update my badge?

A: The devices have the ability for you to login with your JHED ID and password. See instructions here Signing Into SON Printers/Copiers