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titleConnecting to new printers

As new printers are brought online, it is our intent to automate the process as much as possible for all SON-managed Windows-based computers. Unfortunately, for Mac users and anyone using a personal machine onsite, the process will be more manual. We are still working Mac processes, but currently you will need to contact the Help Desk for assistance.

For Windows users, if a new printer is installed in your area and for some reason is not appearing in your printer list, you should be able to follow the steps below to connect to it.

  • Find your printer’s network name. Should be “MP###” 
  • In the Windows Search box, type \\SON-Print and press Enter
  • This should bring up a list of printers. Find the printer from Step 1.
  • Right-click on that printer and choose Connect… and you’re done.
    • The printer should show up in your list as “MP### on SON-Print”

    Please refer to this page with detailed instructions for connecting to the new devices. Faculty/Staff Printing Instructions


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    titleImportant Info and Known/Outstanding Issues
    • The old printers appear on your computers as "SON-MP###" and the new printers will appear as "MP### on SON-Print." Once a new printer appears on your computer, the old one might remain for a period of time. Please discontinue using the old printer as soon as the new one appears.
    • SecurePrint is currently not available on the new devices. We are waiting for the JH Enterprise to complete necessary upgrades to the Pharos system. If you must perform a SecurePrint, you can still do so and retrieve it an older device that hasn't been replaced yet.
    • For the same reason, swiping to authenticate on new devices for copying will not be configured initially. You can copy without logging/swiping in for now.
    • Printing on Ledger size paper (11x17) will only be available on 3 devices once they have all been replaced. They will be MP002 (S420A), MP007 (S320), MP008 (N530P)

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