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titleConnecting to new printers

As new printers are brought online, it is our intent to automate the process as much as possible for all SON-managed Windows-based computers. Unfortunately, for Mac users and anyone using a personal machine onsite, the process will be more manual.

Please refer to this page with detailed instructions for connecting to the new devices. Faculty/Staff Printing Instructions

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titleImportant Info and Known/Outstanding Issues

  • The old printers appear on your computers as "SON-MP###" and the new printers will appear as "MP### on SON-Print." Once a new printer appears on your computer, the old one might remain for a period of time. Please discontinue using the old printer as soon as the new one appears.

  • SecurePrint is currently not available on the new devices. We are waiting for the JH Enterprise to complete necessary upgrades to the Pharos system. If you must perform a SecurePrint, you can still do so and retrieve it an older device that hasn't been replaced yet.

  • For the same reason, swiping to authenticate on new devices for copying will not be configured initially. You can copy without logging/swiping in for now.

  • Printing on Ledger size paper (11x17) will only be available on 3 devices once they have all been replaced. They will be MP002 (S420A), MP007 (S320), MP008 (N530P)

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