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FAQ

Answer

How do I ensure I have everything I need to work remotely?See the Remote Work Technical Readiness page https://jhu-son.atlassian.net/wiki/x/SJadAg
Where do I find information on using Zoom?https://jhu-son.atlassian.net/wiki/x/64GdAg
How do I reserve a room in the building?https://jhu-son.atlassian.net/wiki/x/25edAg
How to connect to Hopkins WiFi?

http://www.it.johnshopkins.edu/services/network/wireless/#hopkins
Note faculty and staff should never connect to JHGuestnet. This may limit your access to certain resources that you will need. Instead, please be sure to connect to the 'hopkins' WiFi network.

How to configure Hopkins E-mail on a mobile device?

https://jhu-son.atlassian.net/wiki
.nursing.jhu.edu/x/jQKNB
/x/LZKdAg
How do I access and configure my JHU voicemail remotely?https://jhu-son.atlassian.net/wiki/x/DpSdAg
How do I set an Out Of Office (or Auto Reply) message for my e-mailhttps://jhu-son.atlassian.net/wiki/x/FpSdAg
How to configure the Hopkins VPN?
http

https://

www

vpninfo.

it.johnshopkins

jh.edu

/restricted/network/VPN

/

VPNInstructionalVideos

How to access the R: drive remotely?https://
wiki
jhu-son.
nursing.jhu.edu
atlassian.net/wiki/x/
kgBBAw
04GdAg
How can I connect to my SON desktop remotely?<Instructions in progress>
I heard JH faculty and staff have access to free copies of Microsoft Office 365 for personal use. How do I get/install this?Go to https://portal.office.com and enter JHED-ID@jh.edu as the login account (note this is "@jh.edu" not "@jhu.edu").  You should be re-directed to the Johns Hopkins login page before even having a chance to enter a password. Login with your JHED ID and password (do not include the "@jh.edu"). Once on the Office 365 portal, you should see a link to install Microsoft Office (likely in the upper right-hand corner).
I received a message in my Hopkins e-mail that I suspect is Spam or Phishing. What do I do
How do I report SPAM or Phishing Emails?https://jhu-son.atlassian.net/wiki
.nursing.jhu.edu
/x/1ICdAg
I need access to Qualitative Analysis software for research.https://jhu-son.atlassian.net/wiki/x/
DAONB
EZidAg
How do I
access configure online file storage (JH Box and OneDrive)
digitally sign/secure a PDF?https://
wiki
jhu-son.
nursing.jhu.edu
atlassian.net/wiki/x/
7QB9Ag
yYCdAg
I have cracked the screen on my phone/tablet. Does Hopkins have any services that can help repair this?https://
wiki
jhu-son.
nursing.jhu.edu
atlassian.net/wiki/x/
N4C1B
uoCdAg
I have PII or PHI that I need to be portable or transport securely. What can I do?https://
wiki
jhu-son.
nursing.jhu.edu/x/tIBzBHow do I setup a Zoom meeting?https://wiki.nursing.jhu.edu
atlassian.net/wiki/x/
zICyAw
z5GdAg
How do I create a SON compliant e-mail signature?https://
wiki
jhu-son.
nursing.jhu.edu
atlassian.net/wiki/x/
JoDeAg
jICdAg
How do I connect a SharePoint calendar to Outlook?https://
wiki
jhu-son.
nursing.jhu.edu
atlassian.net/wiki/x/
Zgqg
QIidAg
How do I use Poll Everywhere?https://
wiki
jhu-son.
nursing.jhu.edu
atlassian.net/wiki/x/
cAJsAg
s4GdAg
How do I access the Qualtrics survey software?https://
wiki
jhu-son.
nursing.jhu.edu
atlassian.net/wiki/x/
1IFLAQ
PIGdAg
How to add an additional email account/mailbox to Outlookhttps://
wiki
jhu-son.
nursing.jhu.edu
atlassian.net/wiki/x/
EQONB
DYKdAg
I am having to enter my old JHED password on my SON laptop or offsite desktop. How do I fix this to that my device accepts my current password?

For laptop, simply bring it on campus and log into it while you are connected to the Hopkins WiFi network. Your current JHED password should work and will synchronize with the saved password on your system.

If you are having this issue with an offsite SON desktop or you are unable to bring your laptop on campus, follow these steps:

  1. Connect the system to the Pulse Secure VPN
  2. Press Ctrl-Alt-Del and choose "Lock this computer"
  3. Press Ctrl-Alt-Del again and enter your current JHED password to unlock the computer
  4. The saved password on your system should now be in sync with the JHED system
I'm using JH BOX and running out of space. Can this be increased?Send an e-mail JHBoxSupport@jhu.edu requesting additional space.